Delivery Information

We deliver using Royal Mail Once we receive your order we start the process of personalising your products. Different product types have varying times for personalisation. Below you will see a table with personalisation/lead times for each product types:

Personalisation/Lead Times

  • Despatched within 1-3 days: Engraved, Printed Items, Embroidered, Mugs and Candles
  • Despatched within 3-5 days: Ceramic and Printed Glass

Delivery Costs (please note Personalisation/Lead Times still apply)

After we have personalised your product(s) it is then despatched using one of the following postage methods below:

Postage MethodCostNotes
Free UK Delivery over £40 (Royal Mail 24 hour)  FREE aims to arrive 1-2 working days after despatch
Royal Mail 48 hour  £3.95 aims to arrive 2-3 working days after despatch
Royal Mail 24 hour  £4.95 aims to arrive 1-2 working days after despatch
Royal Mail Next Day £8.95 guaranteed to arrive the next working day after despatch
Royal Mail International (for orders outside UK) £14.95 arrival times differ according to the country

Working Days

Our working days are Monday to Friday only and weekends and holidays do not count in the timescales provided. All orders placed before 9am will begin production the same day, while orders received after this time begin production the following working day. Orders placed Friday after 9am or on weekends will begin production on next Monday.

Free Delivery

We offer Free UK Delivery for orders over £40.

Delivery Terms & Details will deliver the Products ordered by you to the address you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like to deliver the Products directly to a friend, a relative, or to your place of work.

In the unlikely event you do not receive Products ordered by you within 28 days of the date on which you ordered them; shall have no liability to you unless you notify by email at of the problem within 40 days of the date on which you ordered the Products.

Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. In any case, after delivery they will be held at your own risk and will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.